Terms & Conditions

Terms & Conditions: means the Company’s acceptance of the Company’s completed Service Request Form or other instructions for Services from the Client, or the Company’s acceptance of a quotation for Services agreed under Clause 2.2, or any instructions or requests for Services from the Client subsequently accepted by the Company and the Company performing the Services for the Client. These General Conditions, as may be amended by the Parties by written agreement, shall govern each Agreement unless separate terms and conditions are agreed in writing between the Client and the Company.

Basic Information on Intellectual Property Rights: any Intellectual Property Rights owned by each Party as of the date of commencement of the Agreement or otherwise created outside the scope of the Agreement.

Company Service Request Form: the Company’s standard form completed by the Client identifying the Services to be performed by the Company, together with any other information relevant to the performance of the Services under the terms of the Agreement. The Service Fees may be set out in the Company Service Request Form or in a separate document or price list.

Company Equipment: any equipment, systems or utilities, provided by the Company or its subcontractors that may be used directly or indirectly in the provision of the Services, and which are not the subject of a separate agreement between the Parties under which ownership passes to the Client.

Customer: the person, firm, company, partnership, association, trust, or governmental or public authority purchasing the Services from the Company and identified in the applicable Company Service Request Form or in the agreed written directive.

Customer Equipment: any equipment, systems, or utilities provided by Customer and used directly or indirectly in the provision of the Services.

Customer Information: any Documentation, instructions, completed Company Service Request Forms, specifications, codes, requirements, samples, measurements, and other information and materials provided by Customer and necessary for the performance of the Services.

Confidential Information: any non-public information exchanged between the Parties, including but not limited to data, know-how, designs, sketches, photographs, plans, drawings, specifications, diagrams, ideas, concepts, reports, manuals, samples, trade secrets, trademarks, company logos, source and object codes, business and marketing information, and any proprietary information in any form whether written or oral.

Documentation: includes, without limitation, together with any other documents, any test, report, certificate, confirmation, mark, seal, specification, code, drawing, map, plan, diagram, design, photograph or other image, tape or other device or recording containing information in any form, including electronic or computer format.

Fees: the fees that the Customer will pay for the Services, excluding travel, living expenses and other expenses incurred by the Company and its authorized affiliates, agents or subcontractors as set forth in the applicable Company Service Request Form or Customer’s instructions and agreed to by the Company pursuant to Clause 2.2.

Intellectual Property Rights: all patents, rights in inventions, utility models, copyright and related rights, trademarks, service marks, trade names, business names and domain names, rights in product shapes or commercial designs, rights in reputation or rights in counterfeiting, rights in unfair competition, design rights, rights in computer software, database rights, rights in layout designs of integrated circuits, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or not and including applications and renewals, reclaims or extensions of such rights, and any similar or equivalent rights or forms of protection anywhere in the world.

Party and Parties: individually the Company or the Customer and collectively the Company and the Customer.

Reports: All Documents and products created by the Company or its agents, subcontractors, consultants and employees in connection with the performance of the Services.

Return and refund policy


1. Conditions for return
Customers need to check the condition of the goods and can exchange/return the goods immediately at the time of delivery/receipt in the following cases:

The goods are not the same as the model in the order placed or as on the website at the time of ordering.
Insufficient quantity, incorrect size as ordered
The external condition is affected such as torn, peeled, broken, etc.
Customers are responsible for presenting relevant documents proving the above deficiencies to complete the return/exchange of goods.

2. Regulations on notification time and sending of returned products
Time for notification of return: within 48 hours from receipt of the product in case the product is missing accessories, gifts or broken.
Time for sending and returning the product: within 14 days from receipt of the product.
Location for product return: Customers can bring the goods directly to our office/store or send them by post.
In case you have any comments/complaints related to product quality, please contact our customer service hotline.

3. Contact information
MINGO GROUP JOINT STOCK COMPANY
Tax code: 0110625910
Contract Receiving Office: House D1, Lane 176 Dinh Thon – My Dinh – Tu Liem – Hanoi
Factory 1: Lai Xa – Hoai Duc – Hanoi
Factory 2: Tien Phong Commune – Thuong Tin – Hanoi
Factory 3: Cau Gao – Phung Town – Dan Phuong – Hanoi
Phone: 0988752295
Website: http://khunganhmingo.com
Email: khunganhmingo@gmail.com

Warranty inspection policy

Mingo Photo Frame commits to free warranty inspection of products if the product is still under warranty from the date of delivery.

1. Always put customer satisfaction first.

2. Exchange for new products within 3 days of purchase if due to manufacturer error.

3. Clock products are warranted for 18 months, paintings are warranted for 24 months.

4. Warranty for damage during transportation, incorrect model, incorrect design as ordered.

5. Warranty at the factory: Customers bring the product to the factory or showrooms in Hanoi for warranty.

6. Professional service style, always handle situations quickly and accurately.

7. Commitment to 100% new products.

Contact information
MINGO GROUP JOINT STOCK COMPANY
Tax code: 0110625910
Contract Receiving Office: House D1, Lane 176 Dinh Thon – My Dinh – Tu Liem – Hanoi
Factory 1: Lai Xa – Hoai Duc – Hanoi
Factory 2: Tien Phong Commune – Thuong Tin – Hanoi
Factory 3: Cau Gao – Phung Town – Dan Phuong – Hanoi
Phone: 0988752295
Website: http://khunganhmingo.com
Email: khunganhmingo@gmail.com

PAYMENT METHODS


I. Payment methods:
1. Prepaid payment: is an online payment method that customers use to pay for orders, including:

– Voucher/giftcode.

– ATM card (debit card, payment card, domestic prepaid card)

– International payment card, credit card.

– Installment payment by credit card (of some banks)

– Payment in cash or via card swiping machine at Mingo stores

In case of payment by Mingo member point account or voucher/giftcode, please review the conditions applicable specifically to these payment methods or follow the instructions of the consultant.

2. Postpaid payment at home:
– Cash payment.

– ATM card, credit card, international payment card via the bank’s card swiping machine. (If you choose to pay by card, please notify us in advance at the time of ordering)

II. Prepayment method via bank account:
When choosing the manual payment method by transferring money via our bank account (from money transfer service via internet banking, mobile banking, cash deposit at the bank…), please choose one of the following accounts and follow the instructions below:

Paypal

Account holder Mingo Group Joint Stock Company
Account number 039937777
Dan Phuong Branch
1. Remittance content:
To get faster confirmation of remittance information, in the remittance content section, please compose according to the form: (full name, province, phone number, product information of the order)

For example: “NGUYEN VAN A, QUANG NINH, DT: 0914 xxx 245, TT TIEN HANG SAN PHAM ABC…”

2. Bank selection:
Please choose the bank that best matches the bank account you are using so that the time to receive and process process your order faster.

In case of transferring money to another banking system, the time to confirm the money into the account may take 2-3 working days. We will respond to you immediately after receiving the notification of transaction completion from the bank.

III. Online payment method at khunganhmingo.com website.

1. Payment by domestic card: Applicable to customers who have registered to use Internet Banking service.

2. Payment by Visa/Master/JCB card.

3. Installment payment by credit card